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31 August 2007 @ 01:08 pm
What the hell, Dell?  
I've been a loyal Dell customer pretty much since they began offering catalog sales in the mid-90s. I've never had a problem with a Dell computer, and their customer service has always been top-notch.

But now?

Dell seems to have grown too large for its own good. They're having some serious delivery issues with several of their laptop products, including one I ordered as a replacement to my 3-year-old Inspiron which blew out its motherboard early in July. Thanks to the skillz/knowledge of queso, he diagnosed the problem and helped me pick out a replacement Inspiron 1520 from Dell's offerings. I added on a few more bells & whistles that I needed, scoured the web for a good online coupon code, and placed an order on July 17.

Here it is, a month and a half later, and the laptop has yet to appear.

The delay is bordering on ridiculous. Dell has pushed back my delivery date three times already and currently, it's due to ship on September 10. Recent articles I've found suggest it could be up to November for some customers to receive their laptops. Plenty of pissed off customers have been griping to customer support, but most of them have been talking to uncaring reps in India call centers, and the largest compensation I've heard Dell offering is upgrading delivery to next-day. Which won't help me, because I'm out of town Sept 7-14. I'll take advantage of it, though, if... i mean *when* Dell postpones my order yet again.

Dell, why hast thou forsaken me?
 
 
Current Mood: sadsad
 
 
 
Your Mommas Pimp11pageapology on September 1st, 2007 06:40 am (UTC)
we have a huge issue at work too since we use dells for laptops/desktops.

The issue is that the LCD manufactures are behind since the demand for LCD is so high right now. Its really an issue with most vendors.
fleepsfleeps on September 1st, 2007 10:31 pm (UTC)
More specifically with Dell, there's also an issue with their new colored laptop shells on backorder (jeez, Dell! I would have ordered the same computer if it was only available in gray!)

I've also heard the integrated webcams are also on backorder (another feature I didn't need/want, but came standard). And there's some incompatibility with the accelerated video card I chose that needs to be fixed.

It's tough to be a megaconglomerate!!! :)