I've been a loyal Dell customer pretty much since they began offering catalog sales in the mid-90s. I've never had a problem with a Dell computer, and their customer service has always been top-notch.
Dell seems to have grown too large for its own good. They're having some serious delivery issues with several of their laptop products, including one I ordered as a replacement to my 3-year-old Inspiron which blew out its motherboard early in July. Thanks to the skillz/knowledge of queso
, he diagnosed the problem and helped me pick out a replacement Inspiron 1520 from Dell's offerings. I added on a few more bells & whistles that I needed, scoured the web for a good online coupon code, and placed an order on July 17.
Here it is, a month and a half later, and the laptop has yet to appear.
The delay is bordering on ridiculous. Dell has pushed back my delivery date three times already and currently, it's due to ship on September 10. Recent articles I've found
suggest it could be up to November
for some customers to receive their laptops. Plenty of pissed off customers
have been griping to customer support
, but most of them have been talking to uncaring reps in India call centers, and the largest compensation I've heard Dell offering is upgrading delivery to next-day. Which won't help me, because I'm out of town Sept 7-14. I'll take advantage of it, though, if... i mean *when* Dell postpones my order yet again.
Dell, why hast thou forsaken me?